Refund policy

Return & Refund Policy

At Mianu Store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

Refunds Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-returnable items

• Items damaged due to misuse
• Items returned after 30 days

Shipping costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or wrong items If you received a damaged or incorrect item, please contact us at [your email] within 7 days of delivery with a photo and we'll make it right immediately.